Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.

We are currently looking for a motivated and detail-oriented Quality and Training Coordinator to join our Care Operations team. In this role, the Quality and Training Coordinator will be responsible for planning, coordinating and administering different training and quality programs within the Clinical Excellence Organization. This person will play a key role in implementing, administering and maintaining these programs, in collaboration with various departments including our Health Coaching, Medical Group, and People Operations teams.

Responsibilities

• Support onboarding program maintenance for new health coaches and clinical teams, to ensure program materials and content are maintained and kept up to date

• Oversee program logistics, by assisting in the planning, scheduling and execution of coach and RN onboarding programs as well as team specific training and workshops.

• Assist in the development of training content and materials, including presentations and job aids (onboarding content, ongoing training, and QA & training communications)

• Assist in onboarding program evaluation, collecting feedback from participants to assess program effectiveness and recommend improvements

• Maintain and support improvements to the Clinical Excellence curriculum in our internal LMS (Docebo)

• Oversee the maintenance of the Clinical Excellence content in our centralized Knowledge Management System (Notion).

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Learn to support and take ownership of Health Coach & RN onboarding program logistics

• Assist in the administration and maintenance of Clinical Excellence content within Docebo & Notion

• Partner with the Training Program Managers (Health Coach & VMG) to continue to build out onboarding curriculum.

Must-Haves

• 2+years experience with Learning Management Systems and Knowledge Management Platforms

• 2+ years coordinating and creating training programs within a People and/or Operations Team

• 2 + years of managing and maintaining an onboarding (or like)program

• Strong project management experience with the ability to manage multiple project tasks simultaneously

• Excellent verbal and written communication skills

• Excels at presentation creation and facilitation skills

• Strong technical skills and an interest in new L&D technologies

• Knowledge of learning development models (i.e. ADDIE, SAM)

• Ability to collaborate with cross-functional team members to execute multiple priorities

• Passion & interest in training & development

• Ability to come up with and execute on creative solutions to ambiguous situations

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

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Virta has a location based compensation structure. Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $70,253 to $82,840. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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