Virta Health is pioneering a new standard of care for people to reclaim their lives. We are in the midst of a public health crisis: obesity rates are at an all-time high and over half of US adults have type 2 diabetes or prediabetes, and despite billions spent on new treatments, outcomes are largely worse. Virta reverses these diseases and delivers life-changing results by pairing individualized nutrition with ongoing care from a clinical support team. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help

As an Operations Coordinator on the Care Operations team at Virta, you will play a crucial role in supporting Virta’s Health Coach Operations team to ensure we are running as efficiently as possible. This role is essential to ensure our coaches can focus on providing excellent care to our members, with the right tools and support to do their jobs well.

Responsibilities

• Support key panel management activities such as new member assignments, coach transitions, and coach coverage including holidays, PTO, etc.

• Support supply ordering activities to ensure that members receive supplies in a timely manner. Process returns and submit daily supply orders as needed.

• Manage Quality Assurance logistics such as setting up spreadsheets, data entry, etc.

• Support new Coach onboarding activities including tool setup, profile creation, progress monitoring, and more.

• Collaborate with cross functional teams, like Content or Support, to provide tactical support on time sensitive projects.

Must-Haves

• 2+ years experience in project management, data analysis, or operations. Experience with employee training or onboarding is a plus.

• Ability to simultaneously manage and prioritize multiple tasks and projects, keeping all stakeholders updated through clear communication.

• Detail oriented with ability to document effectively.

• Comfortable in fast-paced and rapidly-changing startup environments.

• Proficiency with Google sheets and Looker or similar Business Intelligence (BI) tool.

• Strong organizational skills with a focus on accuracy and thoroughness.

• Excellent written and verbal communication skills for interacting with health coaches and health coach managers.

• Professional demeanor with strong problem-solving skills and the ability to implement strategic solutions.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

Is this role not quite what you're looking for? Join our Talent Community and follow us on Linkedin to stay connected!

As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $33/hour - $35/hour. Information about Virta’s benefits is on our Careers page at: https://www.virtahealth.com/careers.

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