Proterra offers a dynamic and supportive workplace where our employees can thrive personally and professionally. With cutting-edge facilities and groundbreaking projects, Proterra offers unique opportunities to grow, collaborate, and lead transformative changes in the electrification of heavy-duty transportation and equipment.

Our commitment to innovation extends beyond our battery solutions to our people, where we create an environment where everyone feels valued, supported, and empowered to drive change for the earth. Here at Proterra we strive to foster a culture of inclusivity, valuing diverse perspectives and encouraging bold ideas, allowing our employees to bring their full selves to work. Our employees benefit from competitive total rewards packages, and opportunities to develop professionally.

Position Overview:

This role supports both battery remanufacturing operations and field service needs. Primary responsibilities include repairing and rebuilding battery packs, troubleshooting mechanical and electrical issues, performing root cause analysis, and documenting work for traceability. The technician collaborates with engineering and production teams to develop repair procedures and improve processes while maintaining safety and 5S standards. As needed, the role also supports field service by performing on-site diagnostics, repairs, and customer training.

About the Role – You will:

Remanufacturing Responsibilities:

• Support Remanufacturing/Repair: Assist in the remanufacturing or repair of all battery packs requiring service due to field returns or process defects under the supervision of the Battery Staff Engineer.
• Rebuild & Repair: Utilize torque tools, electrical test equipment, and functional test equipment to rebuild and repair any defects generated in-process or from returned packs.
• Root Cause Analysis: Actively participate in identifying failure sources from returned packs and in-factory defects.
• Documentation: Maintain thorough, detailed documentation of remanufacturing work using Excel and the Manufacturing Execution System for traceability and aiding cross-functional teams in Root Cause Analysis.
• Troubleshoot Issues: Collaborate with engineering and production departments to troubleshoot mechanical and electrical issues.
• Develop Instructions: Write and develop rework/repair instructions and procedures with support from Design Engineering.
• Maintain 5S Standards: Adhere to daily 5S standards.
• Other Duties: Perform other duties as assigned by management

Field Service Responsibilities:

• Field Service Support: Serve as a cross-functional member of the Field Service team.
• Customer Support: Provide comprehensive support for the deployment of commercial vehicle batteries across various customer locations.
• Hands-on Repairs: Conduct hands-on repairs, maintenance, and troubleshooting of high-voltage batteries using a range of tools from advanced computer diagnostics to basic mechanical tools at customer locations.
• Customer Training: Maintain excellent communication with customers and property staff, providing hands-on training to customer operators and technicians.
• Deploy to customer locations as needed.
  

About You:

• Self-starter with the ability to adapt interpersonal styles and techniques to influence at all levels of the organization.
• Customer-focused attitude, with a high level of professionalism and discretion.
• Ability to maintain strict confidentiality, establish trust and credibility, and act with complete integrity.
• Detail-oriented, resourceful and diligent.
• Strong time management and organizational skills.
• Sound judgment and problem-solving skills.
• Excellent English written and verbal communication skills.
• Through understanding of technical components and processes involved in Battery Pack assembly.
• Proven ability to read and interpret engineering requirements from text to drawings.
• Proven ability to use a variety of tools, precision-measuring instruments and multi-meters
  

Your Experience Includes:

• High School Diploma or equivalent; associate’s degree or higher in a technical field preferred.
• 3+ Years in a Remanufacturing Technician or Service technician role.
• Preference for experience in EV or HV battery industry

Designed and assembled in the United States, Proterra’s innovative battery platform offers industry-leading energy density, durability, performance and safety systems – enabling Proterra EV batteries to be the premium choice for commercial vehicles and industrial equipment.

Proterra’s battery technology offers industry-leading energy density, safety systems, and durability. Proudly designed in Silicon Valley and assembled in Greer, South Carolina, Proterra® batteries are the premier choice to electrify commercial vehicles ranging from buses and trucks to construction equipment and more. Proterra is building innovative battery technology to power a better, more sustainable world.

Location: Onsite role in Greer, SC

Travel: 25-50% Travel

Applicants must be authorized to work for any employer in the U.S. There is no immigration sponsorship available for this role (ex: H1-B, OPT, CPT, TN or any other employment sponsorship).

Proterra is an Equal Employment Opportunity Employer, providing equal employment opportunities to all Employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, disability, age, genetic information, veteran status, pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation or any other characteristic protected by applicable federal, state, or local law or ordinance. Proterra participates in the Electronic Employment Verification Program (E-Verify).