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Working Student, End Support Services

Planet

Planet

Customer Service
Berlin, Germany
Posted on Jul 26, 2024

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

We are seeking a working student to join our End Support Services Team at Planet in Berlin. The ideal candidate will have a mix of curiosity, passion, and be results-driven.

You will gain first-hand experience at the cutting edge of IT operations practices for a high-growth global technology company. This is a user facing role and therefore it requires strong interpersonal skills and on-site presence in our Berlin office.

Impact You’ll Own:

  • Provide first-level IT support for our users, which includes troubleshooting technical issues, answering queries, and ensuring user satisfaction.
  • Help us to maintain our IT inventory and assist with procurement.
  • Provide onsite support for in-office events, meeting room and workspace maintenance, and upgrades.
  • Participate in projects that improve the efficiency, quality, and overall user experience with Planet internal IT services.

What You Bring:

  • Enrolled student in business informatics, computer science or similar program
  • Basic knowledge of computer hardware, software, and related concepts
  • Analytical and efficient way of thinking
  • Creative and enjoy organizing and structuring new processes
  • Excellent communication skills & energetic and positive mindset
  • Very good written and spoken English skills
  • Self-driven and independent

Benefits While Working at Planet:

  • Additional company winter holidays and regular global days off
  • Remote friendly work environment and flexible working hours
  • Contribution to our growth by offering equity options for employees
  • Giving back to the community - one day per quarter for charitable work
  • Tuition Reimbursement and access to LinkedIn Learning
  • Regular hack-weeks and meetup events to exchange knowledge
  • Home office budget
  • Employee Resource Groups providing empowering spaces for connection and mentorship
#LI-REMOTE

Why we care so much about Belonging.

We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.

EEO statement:

Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.

Accommodations:

Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.

Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.