Apprenticeship, CSM US
Welcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, and The Netherlands.
About the Role:
We are seeking an apprentice to join the Customer Success Team at Planet. The apprentice program is in its second year and is intended to be an early career initiative to support Planet’s hiring pipeline. This program supports remote employees, anywhere in the United States. The aim is to support you in a 9 OR 12 month program, noting your intention to launch into a sales driven career. Since the core of this opportunity is meant to train and coach you, partnering with your hiring manager, the commitment is also meant to be paired with schooling or other training. Therefore, the opportunity is part time at 29 hours per week maximum. The program also will work with you to amplify if there are full time roles available at the end of your 9 to 12 month term. Conversion is not guaranteed, but a full fledged interview process with support from our internal teams is the goal.
Impact You’ll Own:
Your mission will be to work alongside our Customer Success Managers and support Planet customers through their lifecycle from onboarding to renewals for our high volume-low touch accounts. The ideal candidate is a self-starter, creative thinker, and a great communicator. Maintaining a human-centered approach, you will help drive value realization and return on the client’s investment while developing knowledge of Customer Success principles in a unique product space. Within Planet’s dynamic sales environment you will also utilize your working knowledge of remote sensing, GIS and geospatial imagery products to be an internal advocate for customers across all verticals. We also encourage those who are looking to transition careers or don’t have a traditional education background to apply for this opportunity to gain skills in a professional environment before considering a full-time role.
Support the Global Customer Success (GCS) team in:
- Producing timely solutions according to customer needs and objectives
- Manage orders and deliveries
- Support the GCS team in managing research program requests
- Communicate with customers and business partners to ensure overall customer satisfaction
- Providing customer support to sales partners and direct customers
- Working closely with colleagues from other departments to resolve project and/or customer related issues
- Contributing to the successful execution of major contracts
What You Bring:
- Basic knowledge or an interest in remote sensing or/and GIS industry
- Enrolled in a Bachelor/Master degree course for another year
- Relevant working or internship experience in the field of GIS/ remote sensing or customer support
- Fluent in written and spoken English
- Tech savvy: able to learn new software without much instruction
- Self-starter who works on own initiative with strong communication skills
- Highly organized, able to prioritize and work under tight deadlines
- Team-player with strong interpersonal skills
What Makes You Stand Out:
- Knowledge of database management tools
- Experience with CRM Software like Salesforce.com
Benefits While Working at Planet:
- Wellness program and onsite massages in specific offices
- Flexible Time Off
- 2 week Winter break and 1 week Summer break
- Recognition Programs
- Commuter Benefits
- Learning and Development Reimbursement
- Offsites and Happy Hours
- Volunteering Benefits
The US hourly rate range for this position at the commencement of employment is $35 - $40. The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging, dreaming big as we approach our ongoing work with diversity, equity and inclusion. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the interview process, please call Planet's front office at 669-214-9404 or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.
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