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Provider Outreach Manager - San Francisco or LA



California, USA
Posted on Friday, May 26, 2023

About the company

Octave is a modern behavioral health practice creating a new standard for care delivery that’s both high-quality and accessible to more people. With in-person and virtual clinics in California, Connecticut, Florida, New Jersey, New York, Texas, and Washington D.C., the company offers personalized care plans that can include individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.

About the role

Our growth is fueled by our strong relationships in the healthcare industry. The Provider Outreach Manager is responsible for cultivating and deepening relationships with health systems and primary care providers within their territory in order to build awareness of Octave’s mental health services and generate patient referrals. As a critical contributor to growth, the Provider Outreach Manager is expected to build and manage a funnel of opportunities leading to new referral growth and predictable ongoing referral volume. This role reports to the Head of Business Development.


  • Build and manage a funnel of opportunities for referral from health systems and primary care providers within a specified territory.
  • Establish new relationships with providers through direct outreach both in person and over phone/e-mail, generating new patient referrals from providers who have not previously referred to Octave.
  • Maintain existing relationships with providers and office staff who have actively referred to Octave, and generate consistent and predictable referral growth for Octave, while identifying opportunities to better serve our referral partners..
  • Work collaboratively with cross functional teams to ensure marketing, clinical and operational support are aligned to support the achievement of referral growth targets.
  • Use Salesforce CRM as the primary tool to help plan and manage day to day activities, and to provide strategic and tactical insights to management.
  • Maintain ongoing local market knowledge of needs, trends, competition and opportunities, keeping management close to the voice of our customers and partners.
  • With an entrepreneurial mindset, proactively and creatively identify the most effective means to target, engage, qualify, and secure referrals from providers.
  • Provide regular reporting to management on territory plans, sales activities, and referral volume and forecasts.


  • Must be located in San Francisco or Los Angeles
  • Minimum 5 years of relevant work experience
  • BS or BA degree required
  • Ability to travel locally (within 1-2 hour driving distance) for meetings with potential referral partners
  • Must have reliable transportation and a valid driver's license
  • Comfort with video conferencing, scheduling, and CRM technologies
  • Exceptional written and verbal communication skills
  • Entrepreneurial mindset
  • Familiarity with sales processes, and territory management
  • Experience with Salesforce or similar CRM system
  • Planning and organizational skills with strong attention to detail and follow up
  • Proficiency with Google Suite, including Google Sheets and Excel
  • Knowledge of the healthcare industry and current trends
  • Ability to thrive in an agile, dynamic environment
  • Passion for and advocate of mental health
  • Able to work in the United States without sponsorship now or in the future

Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.

The salary range for this role: $78,100 - $117,100

Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.

Application Instructions:

Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.