Senior Commercial Collections Specialist

Who We Are

We are creating the best way to finance clean energy for the home to help combat climate change. Mosaic partners directly with solar and home improvement professionals, who use our simple point-of-sale app to offer financing options to their customers. This makes it easy and affordable for families to make energy-efficient upgrades to their homes. Since 2012, Mosaic has funded more than $14 billion in loans through our platform and helped more than 1 million people prosper from clean energy. Join us as we work toward our vision of 100% clean energy homes across America.

Location: We are remote-first. This role can be based in most states in the US.

The Opportunity

Mosaic is looking for a Senior Commercial Collections Specialist to join our Commercial Receivables team. The group is tasked with collecting money owed by contractors who canceled their solar or home improvement projects but haven’t returned funds related to those projects back to Mosaic. This position is responsible for executing and collaborating with their manager on continuously improving high performing collection strategies for commercial receivables.

We’re looking for someone who:

• Drives Outcomes: You are fixated on delivering high quality outcomes and measure performance based on that rather than level of effort.
• Thinks Strategically: You enjoy overcoming complex problems by developing creative and impactful solutions.
• Embraces Accountability: You own your outcomes and hold partners accountable to their payment commitments.
• Works Collaboratively: You understand that nothing gets accomplished in a vacuum, and you foster positive relationships across the organization through collaborative effort.

Core Responsibilities:

• Execute collection and recovery processes for outstanding contractor receivables, partnering with internal teams to get the information you need to negotiate effectively
• Directly interact with contractors to collect outstanding receivables using a mix of channels including telephone, SMS, and email
• Collaborate with your manager to design a prioritized strategy for segmenting receivables to collect the maximum amount of dollars
• Ensure timely and accurate follow-up on on open aging accounts based on documented timelines
• Research, communicate, and escalate as needed all invoice disputes in a timely and effective process
• Utilize skip tracing tools to find the best point of contact at contractors and employ various channels (phone calls, SMS, email) to make contact
• Consistently meet or exceed personal and departmental quality and productivity standards

Experience & Qualifications

• Demonstrated experience in commercial collections (3-5 years)
• Demonstrated experience in Financial Services with focus on Collections (commercial asset recovery is ideal)
• Experience working with 3rd Party collections agencies to collect receivables, preferably commercial receivables
• Strong background in utilizing metrics and analytics to drive collections and recoveries activities
• Proficient in Collections Processes & Regulations
• Experience with Solar or Home Improvement contractors is a plus

Bonus Points

• Demonstrated ability to work in a fast paced, agile environment highly preferred; FinTech experience is a plus
• Familiarity with Salesforce, Excel, DocuSign, Google Suite, Periscope, Tableau

Compensation: The base salary range for this position is $55,000-$75,000. The position is also eligible for incentive pay in accordance with the terms of the applicable commission or incentive plan. In addition, we’re proud to offer a range of competitive benefits.

Why Mosaic

As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring talented and driven individuals and cultivating a culture of collaboration and appreciation.

Benefit Highlights:

• Robust Health, Dental, and Vision Plans
• Generous paid time off
• 401k Match
• Lifestyle Spending accounts for professional wellness
• Mental Health: Headspace subscription, online therapy sessions
• …and more!

We are an equal opportunity employer and value diversity of backgrounds, perspectives and experience. Mosaic’s vision is 100% clean energy for all. In order to reach that vision, we believe we must build a diverse company where everyone is treated fairly and feels included. In turn, in accordance with Mosaic’s equal employment opportunity policy, we do not discriminate on the basis of race, religion, color, national origin, caste, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.