• Define and implement the vision and strategy for the PMO, aligning it with the organization’s overall objectives

• Ensure all projects are managed effectively, achieving milestones, and delivering value to stakeholders

• Oversee the P&L for the Solution Management group, ensuring that financial targets are met while delivering high-quality solutions

• Manage relationships with outsourcing partners, ensuring that external resources are effectively integrated into project teams. Optimize the balance between in-house and outsourced talent to enhance scalability while controlling costs

• Develop and maintain a scalable bench resource model via outsourcing to allow for rapid scaling of project teams, minimizing fixed resource costs, and maximizing flexibility

• Oversee capacity modeling and resource allocation across projects, ensuring the right mix of skills and resources are available to meet project demands

• Continuously evaluate and refine project management processes, methodologies, and tools to enhance efficiency and effectiveness

• Establish and monitor KPIs for project performance, ensuring transparency and accountability

• Provide regular updates to senior leadership on the status of key projects, financial performance, and the overall health of the PMO

• Lead, mentor, and develop a high-performing team of Solution Managers, Project Coordinators, and support staff

• Work closely with other departments (e.g., Technical Solutions, Sales, and Customer Success) to align on priorities and deliver integrated solutions to customers

• Foster a culture of customer-centricity, ensuring that project outcomes meet or exceed customer expectations

• Lead the adoption of best-in-class project management tools and technologies

• Other duties as assigned

• Minimum of 12 years of related experience or a combination of education and experience

• Experience leading project implementations and product configurations to meet client requirements and ensure objectives, goals, and commitments are met

• Working knowledge of GCP/ICH guidelines and the clinical development process

• Demonstrates experience in interpretation of client requirements to prepare and document design specifications

• Experienced in creating and managing project plans

• Experience with clinical trials (ePRO, EDC, mobile) or healthcare software solutions

• Strong analytical, planning, and organizational skills with an ability to manage competing

  demands

• Adept at solving complicated technical problems and conversing with clients

• Ability to effectively organize and manage multiple assignments with challenging timelines

• In-depth knowledge and understanding of business needs with the ability to establish/maintain a high level of customer trust and confidence

• Ability to adapt and adjust to changing priorities

• Ability to understand and interpret clinical trial documentation such as protocols, clinical data models, and other eClinical data collection instruments

• Excellent oral and written communication skills and experience interacting with both

  business and IT individuals at all levels including the executive level

• Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view

• Proven ability to mentor and grow other members of the team

• Smartsheets or equivalent project management software

• Google Docs, Sheets, and Slides or equivalent office software

• JIRA or equivalent bug-tracking software

Bachelor’s degree, or the equivalent experience.

As required.