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Marketplace Operations Team Manager / Screening Team Manager

Incredible Health

Incredible Health

Operations
Remote
Posted on Tuesday, June 18, 2024

Do you have a deep passion for delighting customers? Are you passionate about managing people and developing talent? Do you want to make a difference in the careers of healthcare workers across the country? And do you simply want to work with awesomely smart, mission driven people? If this inspires you, let’s talk.

Incredible Health is looking for a Marketplace Operations Team Manager / Screening Team Manager to help build and manage one of our core nurse-facing teams and take them to the next level!

Responsibilities: We’re looking for an amazing team manager and builder for one of our core nurse-facing Operations teams, Screening. When nurses start their job search, their first interaction is with Screeners who review and confirm their work experience and preferences. Screeners also explain the platform and how it works, as well as discuss job opportunities. This is a people manager role overseeing day-to-day nurse-facing operations, and people management experience with a team of 15+ is required.

Your day-to-day might look like:

  • Leading a team of 1 Assistant Manager and 30 Screeners (~20 indirectly through Assistant Manager).
  • Owning and improving performance management, quality metrics, and team capacity management.
  • Diving deep into your team’s workflows to support solutions that will deliver team metrics and efficiency
  • Working closely with internal teams at Incredible Health, including the Product team.

This role reports directly to the Operations Lead, and the Operations Lead reports to the CEO.

You might be the one we’re looking for if:

  • You have a proven track record and experience leading a fast-growing Operations or Customer Service team, using data to drive improvements and guide your decision making processes
  • You’re excited to lead a nurse-facing team to support employers and nurses connecting and landing their next roles
  • You enjoy people management and developing an energetic team by providing coaching, feedback, and mentorship.
  • You’re experienced in setting clear performance management expectations and goals for the team, including creating and managing those metrics.
  • You have experience with team capacity management, including creating staffing models
  • You have a strong bias for action and ownership mentality, and proactively identify problems, investigate them at the lowest level of detail, and create solutions for your teams
  • You have demonstrated proficiency in effectively managing and prioritizing multiple tasks simultaneously.
  • You have demonstrated proficiency in software tools, including task tracking, work allocation, analytical and administrative software.

Requirements:

  • 3+ years of people management experience leading people leaders (managing leaders with direct reports)
  • 3+ years of Operations, Customer Service, and/or Recruiting experience.
  • Excited by leading outcomes and teams to hit our company goals.
  • Operate in a fast-growth and ever-changing technology startup environment, and can strategically prioritize many different initiatives.
  • Empathetic and energetic leadership.
  • Collaborative, team-oriented working style with the ability to work independently and make decisions when needed.
  • A “can-do” attitude and no hesitancy to roll up your sleeves and get a task done, regardless of role or title.
  • Strong written and verbal communication.
  • Excel experience required.
  • Recruiting or Operations experience preferred.

Protect Yourself from Recruitment Fraud

At Incredible Health, the security of our employees and candidates is a priority.

All application information should be submitted securely on https://www.incrediblehealth.com/careers

We will always communicate with you via @incrediblehq.com or @incrediblehealth.com e-mail addresses and will use the email address that you provided in your application. We will not make offers or schedule interviews through LinkedIn InMail or Wire.

We will never request money or sensitive information like bank account information, social security number, or any other non-public information during the application process. We do not charge a fee to process employment applications or require any other form of payment during the recruitment process. You will not be asked to purchase your own company hardware, phone, or phone line during the recruitment process.

If you suspect fraud, please do not respond and report the situation to fraud@incrediblehealth.com. Please include as much information as possible when submitting your report, including a copy of the original email or text you received and any other important information such as email headers, names, company names, e-mail addresses, phone numbers, URLs, and mailing details.

Equal Employment Opportunity

Incredible Health is proud to be an equal opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

We are committed to inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact recruiting@incrediblehq.com.