Are you ready to be part of something transformative? Hedvig, a trailblazer in insurtech, is seeking individuals who are ready to disrupt and innovate alongside us. We have demonstrated that exceptional service, cutting-edge technology, and genuine care can revolutionize an entire industry. But our journey is just beginning.

From day one, we've tirelessly worked to reshape an industry that's often hard to love, striving to make it at least likeable. At Hedvig, we believe this transformation is only achievable by collaborating with exceptional individuals.

What about the role?

As an Insurance Experience Specialist within service and sales, your primary responsibility is to engage with customers to understand their insurance needs and provide them with the best solutions. This involves conducting assessments of clients' risk profiles, explaining policy options, and effectively communicating the value of insurance products. Your goal is to build strong relationships with clients and guide them through the decision-making process to ensure they have the coverage they need.

- As an Insurance Experience Specialist, you are the heartbeat of Hedvig's business model. How often does someone contact their insurance company after an incident and end up smiling? 😄 That's the Hedvig effect.

- Your mission? Craft a sales and service insurance experience that transforms stress into satisfaction, making everyday life infinitely more enjoyable. Your everyday tool for this will be our inbound phone line.

Who are you?

To excel in our dynamic team, you must share our vision of redefining the customer journey and possess a passion for going above and beyond to deliver remarkable service.

We are looking for the following:

-Sales Experience: A background in sales is essential for success in this role, preferably experience from sales over the phone. A proven track record of achieving sales targets and delivering exceptional customer service is highly valued.

- Insurance or Financial Services Experience: Whether you have experience in insurance sales or a related field such as financial services, this specific industry knowledge is particularly important to us for this position.

- A confident communicator with a solution-oriented mindset, you thrive on tackling challenges with creativity and determination.

- A self-motivated team player, you thrive in a fast-paced environment where multitasking is second nature.

- Fluency in Swedish and English is essential.

What about us?

Joining Hedvig means challenging conventional wisdom and valuing substance over status. We're a passionate group that loves pushing boundaries to uncover the best solutions. At Hedvig, we foster a culture of trust, freedom, and collective problem-solving. We embrace imperfection, learn from mistakes, and continuously evolve. And yes, we have a blast along the way – as individuals, as a team, and as a company.

Come join us at Hedvig, where you'll not only find an innovative workspace in central Stockholm but also our beloved office pups, all ready to welcome you.

Department: Service
Locations: Hedvig HQ Sthlm
Remote status: Hybrid Remote
Employment type: Full-time