Since you’ve landed on this page, you already know Hedvig is a mover and shaker in insurtech, and think you might have what it takes to join us. As the only loved insurance company in Sweden (in the world?), we’ve proven that it’s possible to disrupt an entire industry with people’s best interests at heart. But our journey is just beginning, starting with Sweden, Denmark, and Norway! We’ve been working hard since the very beginning to change an industry that is hard to love – to something at least likable. At Hedvig, we believe the only way to do so is to work with loveable people.

What about the role?
Are you ready to shake up an old industry? As a Claims Handler for Hedvig's Car Insurance, you'll create outstanding insurance experiences for our customers by handling claims and answering their questions via chat, phone, and email. When you're not assisting customers, you'll help design our Car Insurance service approach by improving our processes and routines.

You'll be a apart of a team within our Insurance Experience Unit (IEX) at Hedvig, collaborating with other units to deliver exceptional experiences in a collaborative environment. This is an excellent opportunity to solve intriguing problems and challenge conventional wisdom. If this sounds like an exciting opportunity, read on and apply today!

What about you?

• You share our ambition of reinventing the customer experience, and love to go the extra mile to make people happy
• You have multiple years of previous experience handling car insurance claims (alternatively you have strong technical expertise from working in a repair workshop)
• You are an excellent communicator, both verbally and in writing, with a talent for adapting your message depending on who you’re talking to
• You are a problem solver that can navigate ambiguity and make thoughtful trade-offs between speed, perfection, innovation, and best practice in a fast-paced environment
• You can find the sweet spot when balancing the need for delivering an empathetic and warm customer experience with the need for compliance and documentation (we’re still an insurance company, after all)
• You are fluent in Swedish and English
• You preferably have previous experience from working in Cabas

Again, those are not hard requirements! If you have a different profile but you see that you have relevant skills and you think you can do a remarkable job, apply and share with us your motivation on why we should meet you.

What about us?
As part of the Hedvig team, you quickly notice that "general truths" are not accepted without being questioned. We're an enthusiastic group of people who love to challenge each other to find the best way forward. We don't care who says something; we care about what's being said. We put a lot of effort into building a trusting culture where freedom, collective thinking, and individual ownership have center stage. We're not perfect–far from it – but we talk about and learn from our mistakes and imperfections to improve continuously. And we have a lot of fun along the way! As individuals, as a team, and as a company.

Department

Service

Locations

Hedvig HQ

Remote status

Hybrid Remote

Employment type

Full-time

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