About the Role:

About the Team:

The Tax Operations team is within the Payroll Operations org and is at the core of providing services that give our customers peace-of-mind. Tax Operations exists to ensure impeccable delivery of key customer needs. There are thousands of critical operational tasks that are completed for our customers accurately and on time, every time, in a proactive and scalable manner. We collaborate, help each other, and work cross-functional in a positive environment.

Here’s what you’ll do day-to-day:

• Be a process pro. Our customers depend on us to process their tax payments and filings accurately and on time. You’ll help process filings and remit payments to tax agencies on behalf of our customers.
• Be a detective. When we hit errors or roadblocks in the process, you’ll investigate and solve issues that arise. And you’ll help prevent it from happening again.
• Be an ambassador. You’ll work with tax agencies and our cross-functional teams to make sure we represent our customers the best we can, from setup through filing. Along the way, you’ll constantly keep our processes and documentation up to date.
• Be an influencer. Provide business insights and recommendations based on data that will drive our strategy.
• Be a builder. Build and implement scalable processes.
• Provide exceptional service to our customers daily.

Here’s what we're looking for:

• Experience in operations work, payroll tax, or tax operations in a startup / fast-moving tech environment preferred
• Customer-first mindset. We love our customers, and you’ll help us fulfill our mission of helping business owners focus on what they do best: growing their business. Prides themselves in providing an exceptional customer experience during pivotal moments in our Gustomers' journey
• Problem solving. You love understanding why something happened, fixing it, and then making sure it doesn’t happen again.
• Cross-functional experience. Flexibility to work collaboratively with cross-functional teams.
• Excellent team player. A consummate teammate who enjoys wearing multiple hats, inspiring everyone around you to do great work, and working collectively to hit our metrics and SLAs
• Excellent communication skills. Written and verbal with ability to communicate complex topics in a simple, digestible way.
• Improvement mentality. You’ll constantly challenge the status quo and have proven process improvement experience.
• Organization. You’re comfortable keeping projects on track, are extremely organized and able to improve processes.
• Software-savvy. You can pick up new systems and tools quickly.

Our cash compensation range for this role is $23.56/hour to $26.44/hour in Denver. Final offer amounts are determined by multiple factors, including candidate location, experience and expertise, and may vary from the amounts listed above.