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Overnight/Day Operations Lead

Good Eggs

Good Eggs

Operations
Oakland, CA, USA
Posted on Wednesday, June 28, 2023

Department

Operations

Reports to

Assistant Operations Manager

Location

Oakland, CA

About Good Eggs

Good Eggs delivers absurdly fresh groceries, easy weeknight meal kits, pantry staples and alcohol straight to your door. We believe good food is the most powerful force for change.  For our families, our farmers, our employees and our environment.. We are pioneering a better way for people to feed their family, without settling. To learn more please visit https://about.goodeggs.com

Job Purpose

As an Operations Lead, you will be responsible for managing & shifting labor, coaching & training team members, ensuring the team achieves key metrics, and holding the team accountable to Good Eggs policies & standards. 

Good Eggs offers competitive compensation including robust health, dental, and vision care benefits for full-time employees (30 hours per week or more) and dependents. We're also proud to offer stock options to employees working 20 or more hours per week!

Pursuant to the Oakland Fair Chance Ordinance, we consider employment for qualified applicants with arrest and conviction records.

Duties and Responsibilities

This is a hands-on role that requires you to actively uplift the team and drive improvements to key metrics. Responsibilities include:

  • Collaborate with OakFC Leadership to establish, communicate, and execute measurable operations goals that deliver safety, quality, service, and performance results.

  • Meet and exceed productivity and performance objectives.

  • Provide leadership with feedback on process improvements and employee performance.

  • Keep track of shift productivity, overtime, and downtime.

  • Spearhead change management efforts as processes and policies change.

  • Uphold all company values and policies.

  • Manage and control the overall warehouse workflow utilizing ideas and areas for improvement identified by the teams.

  • Provide coaching & training for all team members.

  • Act as a resource for the team to set them up for success.

  • Have a positive and motivational tone with the team.

  • Contribute to the development of effective employee training programs resulting in a cross-trained and agile workforce.

  • Triage & troubleshoot all issues as they arise.

  • Act as a Zone Specialist. This includes, but is not limited to:

    • Cycle counting inventory

    • Consolidating lots

    • Monitoring slack

    • Triaging lost lots for pickers

    • Keeping the zones clear of debris

Qualifications

  • 2 or more years of warehousing experience or work in one of the following areas (farmers market, grocery)

  • Prior experience in a lead role preferred

  • Basic computer skills and ability to learn/use new software

  • Basic competency with the entirety of Google Suite (calendar, forms, sheets, slides, docs, etc.)

  • Comfortable to work in walk-in coolers and freezers (temperatures as low as -10°F) for long periods of time

  • Able to lift heavy boxes and push or pull heavy items that weigh between 30 and 50 pounds.

  • Able to work weekends as a regular part of your schedule. Good Eggs is a 24 hour operation, seven days a week. We do not offer Monday through Friday schedules.

  • Passion for building up others

  • Excellent communication skills and willingness to work on a team

  • Ability to use standard warehousing equipment

  • Ability to use internal software

  • Strong time management and organizational skills

  • Strong work ethic and integrity

ADDITIONAL QUALIFICATIONS FOR GOOD EGGS INTERNAL APPLICANTS

  • Ability to work weekends as a regular part of your schedule. Good Eggs is a 24-hour operation, seven days a week. Monday through Friday schedules should not be expected. Schedule flexibility is required. 
  • At least 6+ months tenure at Good Eggs required
  • Excellent Attendance & Performance required
  • HR & Current Manager Recommendation required
  • Experience with Receiving/QC reporting/documentation (i.e Credit Request Reports, Comms with buyers, Temperature Checks) required
  • Experience with Produce QA guidelines required
  • Prior experience in coaching/training preferred

Physical Requirements

  • We characterize this role as physically demanding. Must be able to perform physical activities that require considerable use of your arms and legs and moving your whole body, such as lifting, walking, balancing, stooping, bending, pushing, pulling carts and handling of materials.

  • Must be able to regularly lift, carry  and/or push and/or pull between 30 to 50  pounds.

  • Walking: Up to 7 hours per day

  • Standing: Up to 7  hours per day

  • Ability to work for extended periods of time in refrigeration and a freezer (-10F)

  • Seating: Up to 1 hour per day

  • Reaching: Up, down or laterally, up to 7 hours per day

  • Please be aware that you are required to wear PPE for Covid-19, food safety, local, state or federal laws, related PPE (Personal Protective Equipment) as mandated by Company Policy. 

Why work for Good Eggs?

Work for a purpose-driven company in an incredible work environment with passionate, diverse, and accomplished team members. 

Our benefits and compensation package is the following for this role: 

Targeted compensation range: $20 ($20.50 for overnight shift)

Equity: 200 options

Vacation Time 

Paid Sick Time  

Enrollment after 90 days in our 401(k) Retirement Savings Plan (not matching at this time)

For employees working 30+ hours per week, Medical, Dental and Vision plans with Kaiser & United Healthcare 

Generous Parental Leave 

Life Insurance, AD&D, Short and Long-Term Disability - all eligible employees receive coverage 

20% Employee Discount

The Good Eggs Compensation Philosophy: we offer competitive compensation based on market rates, evaluated  bi-annually. Our final offer is based on years of experience, length of time with title, and demonstrated impact while in previous roles, combined with our compensation philosophy.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned to you.

As an organization, we support vaccination mandates as key to keeping all employees healthy and safe. Good Eggs requires employees to be fully vaccinated by their first day of work, but will consider accommodations for those who can't receive the vaccine for disability or religious-based reasons. Please be prepared to present your vaccination record during the job offer process. Disability or religious-based exemption requests will require further verification and documentation.

Good Eggs provides equal employment opportunities for team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, military status or disability in accordance with local, state and federal guidelines. We hire and promote individuals based on their qualifications for the position to be filled. We are committed to creating a diverse and inclusive workforce.