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Showroom Concierge - New York City

Diamond Foundry

Diamond Foundry

New York, NY, USA
Posted on Thursday, August 24, 2023
VRAI is one of the fastest-growing digital-first direct-to-consumer brands. Modernizing diamond jewelry through the exclusive use of sustainably created diamonds, VRAI has innovation, craftsmanship, and sustainability at the core of its products and values. A global business, VRAI has locations in Los Angeles, San Francisco, NY, Shanghai, Chicago, London, Madrid, and Copenhagen, with more locations on the horizon.
We are excitedly seeking a highly organized and responsible individual for a Showroom Concierge role, who can take ownership of their work, follow up effectively, and communicate with a demanding clientele. They should be available through email, iMessage, WhatsApp.
This role is perfect for you if you are detail oriented, thrive on hospitality, and want to create a memorable experience for life's special milestones. You are excited to learn more about jewelry and diamonds that are created sustainably, and are looking to join a nimble team to in turn help grow the VRAI brand.


  • Provide exceptional customer service in the showroom by greeting clients warmly and professionally as an ambassador of the VRAI brand and our values
  • Be a trusted advisor for walk-in clients with questions about VRAI, jewelry selection, jewelry care, and company policy (returns, upgrades, resizes, etc) and match in-depth clients with an available Diamond Expert
  • Maintain an organized and welcoming environment in the showroom by restocking jewelry, restocking amenities, spot-cleaning the cases and windows, and executing merchandising plans
  • Track walk-in traffic and drive repeat business by collecting contact information for our sales team and marketing channels
  • Provide support for product launches, in-store events, press days, activations, and hosting VIPs, investors, ambassadors, and the media
  • Act as point person for red carpet event loans and support jewelry loan process for media, VIP, and PR events


  • Independent, motivated, and well-organized with excellent writing and communication skills
  • Compassionate, positive, technologically savvy, patient, people-person
  • Able to multitask
  • Lives in the New York City area
  • Available weekends
VRAI provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. Additional Perks such as employee discounts are also available.
Some plans may not be available pending global locations however other options may be presented.
VRAI is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor under federal, state or local law.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.
Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
To find out more about VRAI check out: