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Information Systems Support Help Desk



Customer Service
Redwood City, CA, USA
Posted on Thursday, June 22, 2023
At Dexterity, we believe robots can positively transform the world. Our breakthrough technology frees people to do the creative, inspiring, problem-solving jobs that humans do best by enabling robots to handle repetitive and physically difficult work.
We’re starting with warehouse automation, where the need for smarter, more resilient supply chains impacts millions of lives and businesses around the world. Dexterity's full-stack robotics systems pick, move, pack, and collaborate with human-like skill, awareness, and learning capabilities. Our systems are software-driven, hardware-agnostic, and have already picked over 15 million goods in production. And did we mention we’re customer-obsessed? Every decision, large and small, is driven by one question – how can we empower our customers with robots to do more than they thought was possible?
Dexterity is one of the fastest growing companies in robotics, backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures.
Day to Day Activities
Manage Server and Laptop Inventory
Supervise Server and Laptop System Images
Oversee Office Networking and VPN connections
Lead Directory Services (Active Directory, FreeIPA)
Run SaaS and SAML integrations ( GSuite/ Google Workspaces / Slack / Confluence / Jira et al)
Desired Skills
Operating Systems: Windows 2019 & Ubuntu 18.04, RedHat 7 & 8
System Provisioning Experience: IPMI, PXE, iPXE, DHCP, Foreman, Netbox, Collins, RedHat Kickstart, Debian Preseed
Hardware Experience: HP, Dell, SuperMicro Server
Configuration Management Experience: CFEngine, Puppet, Chef, Ansible, Salt
Networking Experience: Site to Site VPNs, IPSec, WireGuard, BGP.
Server Infrastructure Experience: Active Directory, LDAP, DNS, Kerberos, SSH
CI/CD: Gitlab, Jenkins or similar
System Package Management: DEBs (Debian Packages), RPMs, conan, MSI
Scripting: Bash, Python, Powershell
Monitoring: ELK, Check_MK, Nagios, Prometheus
Additional Info
Capable of carrying and installing heavy servers (upwards of 50-60 lbs)
Some physical bending might be required for installations, wiring, and getting into tight spaces for electrical/data connection setup.
Weekends and overtime may be required when needed.