At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

The Manager of Clinical Operations will join a quickly growing team of leaders, social workers, care coordinators, and big hearted folks who support and serve Devoted’s most vulnerable members with Behavioral Health needs. Within Behavioral Health, there is a tremendous need and we are responding by growing our interventions and service lines to meet patient demand.

This position will support the Director of Operations to manage service operations, analysis, people management, strategic planning, and project management.

Required skills and experience:

• 4+ years’ experience driving operational performance improvement with data (i.e. developing metrics & targets, analyzing trends, driving performance improvement, reporting outcomes)

• Proven track record as a builder by connecting the dots of the U.S. healthcare system - you thrive in developing teams and leaders

• Proficiency with analytical tools & enthusiasm for learning to use new platforms (examples: Excel, Looker, Snowflake)

• Proven track record for seeing “the forest through the trees” - rigorous prioritization, informed by thoughtfully weighing multiple inputs is a must (organizational objectives, data analysis, stakeholder appeasement, investment vs. impact)

Desired skills and experience:

• Proven leadership, agility, & collaboration skills, including either direct or dotted line management experience

• Leadership intuition that people are the most important aspects of our work; respect and caring for those around you and those you serve

Your Responsibilities and Impact will include:

• Analysis: Leverage data analysis tools to measure and report on program, team, individual efficacy. Be able to create solutions to problems rooted in data, and advise on operational considerations and clinical outcomes.

• Service Operations: Support creating deliverables around program’s growth strategy & outcomes, both clinical and operational, from forecasting demand to optimizing member engagement to improve overall program effectiveness & throughput

• Strategic Planning: Partner with leadership to identify, prioritize & execute on program’s clinical operational agenda, with particular emphasis on growth strategy, performance optimization & change management initiatives

• Process Improvement: Own portfolio of high-value cross-disciplinary initiatives to advance programmatic efficiency/effectiveness, including close collaboration with product, engineering, data science, & member experience teams

• People Management: Support building a culture of collaboration, transparency, and fun! Manage employee engagement, track employee performance, and analyze trends. Develop strategies to improve performance and engagement in a virtual environment.

Salary Range: $76,000 - $126,000 / year

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.