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Telesales Agent

Devoted Health

Devoted Health

Sales & Business Development
United States · Remote
Posted on Tuesday, May 28, 2024

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit about this role:

  • The Telesales Agent will be critical in representing Devoted and showing what we stand for.

  • The Telesales Agent will close sales directly with Medicare beneficiaries who prefer enrolling over the phone or set appointments for prospects preferring a face-to-face appointment with a local agent.

  • The Telesales Agent will be critical in evaluating the healthcare needs of potential and current members, answering questions about the products, and helping match consumers to the ideal plan that meets the prospect’s needs.

  • After the AEP peak selling season, the Telesales Agent will support our Member Service Guide team following the member life-cycle of acquire, serve, engage and retain.

  • A competitive base salary, generous benefits, commissions and quality, training and productivity incentives make up total compensation.

Your Responsibilities and Impact will include:

  • Display a friendly and positive attitude, demonstrating patience and empathy to establish rapport with prospective members.

  • Ask probing questions and actively listen to assess the needs of prospects, offering appropriate solutions to convert them into customers.

  • Support inbound and outbound call campaigns, providing necessary support and information to prospects. No cold calling will be required.

  • Develop and implement competitive sales strategies for outbound lead follow up and inbound lead qualification.

  • Provide general information about Devoted products and the value proposition to prospective and current members over the phone.

  • Assist potential members in completing enrollment applications accurately and in compliance with Medicare requirements.

  • Support current members in assessing their current coverage and making appropriate plan changes when needed.

  • Meet and exceed sales quotas and consistently meet quality and productivity goals.

  • Be flexible to spend varying amounts of time on calls to address the needs of prospective and current members.

  • Rotate through Telesales for AEP beginning with training in July and support the Member Service Guide team from December 15 through March 31. This role will follow the member lifecycle of acquire, serve, engage and retain.

  • Provide support to other internal call centers during peak business seasons as required by the business.

Required skills and experience:

  • Possession of a valid/current state health insurance license or the ability to obtain one before the start date; complete and maintain required Continuing Education Credits as required by States to maintain license.

  • Flexibility to work weekends and evenings as required by business needs.

  • Strong interpersonal skills, including the ability to build relationships, actively listen, and demonstrate empathy.

  • Problem-solving ability to identify opportunities, offer solutions and handle objections effectively.

  • Proactive and results-oriented mindset, capable of working independently and collaboratively within a team.

  • Demonstrated commitment to compliance, ethical conduct and goal achievement.

  • Proficiency in computer operations, with the ability to navigate multiple systems simultaneously.

  • Excellent time management, prioritization and adherence to schedules.

Desired skills and experience:

  • Bilingual proficiency in English and Spanish (preferred but not required).

  • At least 1 year of experience in telesales, teleservice, customer service, or sales.


Salary Range: $24 - $26 per hour + commission

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

  • Employer sponsored health, dental and vision plan with low or no premium

  • Generous paid time off

  • $100 monthly mobile or internet stipend

  • Stock options for all employees

  • Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

  • Parental leave program

  • 401K program

  • And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.