We are looking for a Senior Director of Product Management-Technology to lead enterprise technology products, with a strong emphasis on CRM systems, internal platform development, and strategic vendor solutions. This role combines strategic product leadership with hands-on execution and close collaboration with engineering teams.

RESPONSIBILITIES

• Own and drive the product vision, strategy, and multi-year roadmap across core platforms, including CRM and automation solutions.
• Lead product discovery and delivery in close partnership with engineering, UX, data, and business.
• Collaborate with the CIO and technology leadership on build vs. buy assessments, platform modernization, and architectural decisions.
• Drive the application of AI and automation to improve customer experience, operational efficiency, and scalability.
• Strong program and project management skills, with the ability to manage multiple initiatives in parallel
• Translate business needs into clear product requirements, epics, and prioritized backlogs.
• Provide strong product leadership throughout the full product lifecycle, from ideation through launch and optimization.
• Manage and optimize vendor-provided products, ensuring alignment with technical standards, security, and business outcomes.
• Establish and track product KPIs, adoption metrics, and value realization.
• Communicate roadmap progress, risks, and dependencies to executive stakeholders.
• Champion customer-centric decision-making across all product initiatives.

QUALIFICATIONS

• Bachelor’s degree in business, Computer Science, or a related field. MBA or related advanced degree preferred.
• Minimum of 8 years of product management experience, with a proven track record in internal and external product oversight.
• Strong technical background working with engineering teams and modern SDLC practices.
• Experience leading CRM or customer-facing platforms in complex organizations.
• Demonstrated expertise in vendor management and platform integration.
• Strong project management and delivery execution skills.
• Experience with AI, automation, or advanced analytics is a plus.
• Strong leadership, communication, and decision-making capabilities.
• Excellent communication, presentation, and leadership skills
• Entrepreneurial spirit with the ability to operate effectively in a fast-paced environment.

Base Salary/ Wage Range $170,000 to $185,000 plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace