As part of our market leadership, the ConcertoCare Practice Manager serves as the operations leader and is responsible for managing the performance of an interdisciplinary team within a value-based care framework. Key activities include oversight of team/pod performance to ensure high-quality care delivery, managing day-to-day market operations, and personnel management of medical assistants, community health workers, and care navigators. This position works closely with the Market Medical Director and other market leadership roles and reports to the Operations Lead.

WHAT OUR PRACTICE MANAGERS DO:

• Data-driven management of team/pod to achieve market goals and targets for key performance indicators, including access to care, patient engagement and retention, utilization, and cost, quality/HEDIS, employee satisfaction, and retention, and financial, and operational metrics.
• Day-to-day operational market support, including management of team/pod schedules to meet patient and operational needs, oversight of clinical and operational task completion, oversight of team huddles, managing patient complaints and grievances, and overseeing vendors and clinical supplies.
• Day-to-day clinical market support, including monitoring urgent situations and being available to support the team in addressing urgent care needs, resolving barriers to care, preventing unnecessary ER/admissions, and successfully managing care transition episodes as needed.
• Personnel management of medical assistants, community health workers, and care navigators, including hiring, onboarding, training, management of role-based key performance indicators, ongoing performance management, and support for the career development of new and current staff.
• Support the team/pod through hands-on shadowing, collaboration, guidance, and support.
• Monitor clinical operational workflows, ensuring adherence to standard procedures and identifying and acting on opportunities to improve workflow design and efficiency.
• Lead implementation of new processes, programs, and pilots, taking on the effective role of market super-user and trainer for systems, pilot programs, and market/organizational initiatives.
• Develop and lead meetings required for management, training, education, and team building.
• Participate in interviewing, hiring, and training of new market/pod team members.
• Ensure team adherence to compliance policies, procedures, and standards of conduct including all applicable laws and regulations.
• Coverage of team duties as required.
• Active participation in the growth of the practice.
• Support vendor, and external facility and healthcare provider relationships.

QUALITIES OF A SUCCESSFUL PRACTICE MANAGER:

• Demonstrates a “do what it takes” attitude to deliver exceptional care to our patients.
• Passionate about caring for patients with complex needs who are inadequately served by traditional healthcare delivery systems.
• Data-driven, understands how to analyze and use data to identify quality and process gaps and develop improvement plans.
• A collaborative leader that is a coach and mentor, skilled in change management, and can successfully lead teams through periods of change and disruption.
• Enjoys getting in the weeds and engages meaningfully with the market team/pod to understand and address improvement opportunities.
• Advocates for team needs across the market and organization; sharing ideas and solutions that support the success for the team.
• Self-directed and proactive in their work and has strong time management and organizational skills.
• Adaptable and able to function in a fast-paced, highly fluid startup environment.

QUALIFICATIONS:

• Associate or bachelor’s degree; with public health, health or business administration studies preferred.
• 2+ years of healthcare leadership and/or management experience; in an ambulatory or community-setting preferred.
• Certification/licensure and/or experience as a Medical Assistant, Licensed Practical Nurse, or Registered Nurse is strongly preferred.
• Competency and average to advanced skills in data analytics, healthcare reporting, electronic medical records, and Microsoft Office applications.
• Working knowledge of applicable regulations and state and federal laws.
• Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No undisclosed violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless driving or felony conviction within the last 7 years.

Base Salary/ Wage Range 5$9,000 to $105,000 plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

VACCINATION POLICY: ConcertoCare requires all “frontline workers” to be vaccinated and to provide records for validation. The vaccination requirement includes COVID-19. Medical or religious exemptions will be considered contingent upon the review of appropriate documentation.