At ConcertoCare, we believe seniors and adults with complex, chronic care needs deserve a more holistic, equitable, and compassionate approach to health and wellness. ConcertoCare’s tech-enabled in-home care teams leverage our value-based, interdisciplinary care model to address unmet health and social needs and improve patients’ quality of life, partnering with them, their caregivers, families, health providers, and communities.

ConcertoCare is redefining care and aging for millions of US seniors and other adults with complex care needs by perfecting the kind of human first, tech-enabled care in the home that we would want ourselves and our families.

Every team member at ConcertoCare works collaboratively to deliver exceptional care while honoring our patients. We believe that when we do the right thing and embrace change, we will cultivate a world-class workplace and be the partner of choice for patients, their families, and our communities.

Position Overview

Reporting to the Senior Vice President of Operations – East, the Vice President of Operations (TN) will be the Operations lead for the Tennesee business, and potentially another market as expansion allows. This team member will operate in a dyad partnership with the Market Medical Director to ensure excellence in program execution and continually improve and refine our approach to managing frail and vulnerable patient populations in their homes. This role will be charged with improving current operational performance while also leading the accelerated growth and expansion of the business. The ideal candidate will be a seasoned operations leader who can establish strong provider and plan relationships and can build ground-up to steady state, in a fast-paced, scaling environment.

Responsibilities

• Lead an interdisciplinary team – including clinicians and centralized teammates – across multiple, geographically distributed hubs. You will directly manage 4-6 direct reports and provide leadership to a team of 175-200 at scale
• Exceed patient engagement targets, clinical metrics, and other contractual obligations in partnership with a Market Medical Director
• Ensure successful expansions of the market in partnership with the business development and implementation teams
• Lead growth and profitability activities in the market
• Manage relationships with local health plan partners and provider organizations
• Align strategic vision for the market with the organization's annual goals and articulate vision to staff to drive the attainment of those goals
• Maintaining and building upon ConcertoCare’s culture for a rapidly scaling team

Requirements

• A minimum of 5 years’ experience leading care delivery organizations, health systems, or provider groups; experience in value-based care, home health, or multi-site operations a plus; candidates with a minimum of 10 years’ experience in non-provider organizations within the healthcare industry (e.g. payor, public health, pharma) will be considered.
• Previous experience driving and growing P&L of at least $20M; >$40M a plus.
• Start-Up, market entry, and/or implementation experience a plus.
• Associate degree required; Bachelor’s or Master’s Degree in business or health-related field (MBA, MHA, MPH) preferred.
• Candidate must reside within 45 miles of Nashville (i.e. office/market HQ).
• Up to 50% travel required within the market.
• Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, or felony convictions within the last 7 years. Multiple violations and accidents within the last 5 years would be subject to review.

Base Salary/ Wage Range $165,000 to $185,000 plus annual bonus and stock options. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

ConcertoCare requires all “frontline workers” to be fully vaccinated and to provide records for validation. Medical or religious exemptions will be considered contingent upon the review of appropriate documentation.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace