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Patient Engagement Specialist - 8am-5pm PST



Posted on Friday, April 26, 2024
Job Type

Licensed Vocational Nurse

  • Yearly continuing education allowance
  • Medical, Dental, Vision and 401k
  • Competitive salary and bonus program
  • 15 days of PTO
  • 11 paid holidays yearly
  • Grow a relationship with your patients
  • Work in your community
  • Proprietary technological systems

Our Mission: At ConcertoCare, we believe seniors and older adults with complex care needs deserve a more holistic, equitable, and compassionate approach to health and wellness.

ConcertoCare’s tech-enabled in-home care teams leverage our value-based, interdisciplinary care model to address unmet health and social needs and improve patients’ quality of life, partnering with them, their caregivers, families, health providers, and communities

Our Vision: We will redefine care and aging for millions of US seniors and other adults with complex care needs by perfecting the kind of human-first, tech-enabled care in the home that we would want for our families.

ConcertoCare is seeking a Licensed Vocational Nurse (LVN) to be a core member of a multi-disciplinary Field Team that delivers home- and community-based care to patients with complex needs.

Key activities include direct patient care, clinical visit support, the performance of health screenings and bedside clinical procedures, virtual care facilitation, and routine care coordination support. This position reports to the Practice Manager.

This is a hybrid role. Licensed Vocational Nurses perform virtual clinical support and travel to perform in-home visits as scheduled. Licensed Vocational Nurses are required to commute to the local office for training and meetings as needed. The schedule will be set by the Practice Manager.


  • Provide direct nursing care to patients through routine and urgent in-home and virtual visits under the direction of an authorized health care practitioner.
  • Facilitate virtual visits in the patient's home to support care delivery under the direction of a remote clinical practitioner.
  • Provide support for clinical visits as directed, including chart preparation, clinical intake, after-visit care coordination, and clinical documentation and order entry support (i.e., bedside scribe function).
  • Coordinate and support patient care by implementing care plans and performing outbound calls and tasks at the direction of and under the clinical supervision of an authorized health care practitioner.
  • Process and track orders and referrals placed by our providers, working to ensure that patients complete orders and referrals in accordance with their treatment plan.
  • Engage patients in their healthcare journey, establish meaningful connections and trusting relationships with each patient and provide care tailored to the patient.
  • Deliver exceptional customer service to our patients, caregivers, and clinical partners including proactive, timely, and comprehensive communication from a holistic patient-centered perspective.
  • Clinical skills and procedures: Blood draws, laboratory specimen collection, medication and vaccine administration, foley catheters, wound care, removal of sutures/staples, basic hearing and vision tests, home safety evaluations, IV insertion, EKG, ABI. All clinical skills require competency evaluation and are performed under the supervision of a clinical practitioner, with scope of work and level of supervision as determined by state regulations.
  • Accurate and timely documentation in the medical record of all patient care support activities.
  • Active participation in team huddles and organizational meetings as requested.
  • Adherence to compliance policies, procedures, and standards of conduct including all applicable laws and regulations.
  • Other market-specific duties as assigned.


  • Demonstrates a “do what it takes” attitude to deliver exceptional care to our patients.
  • Enjoys home-based care delivery.
  • Adaptable and flexible in daily work and schedule to accommodate urgent patient care needs.
  • Wants to work to the top of their scope of practice.
  • Enjoys a collaborative multidisciplinary team-based approach to care.
  • Passionate about caring for patients with complex needs who are inadequately served by traditional healthcare delivery systems.


  • Hold an active unrestricted LVN license in the state of California.
  • 2+ years clinical experience required; urgent care, emergency room, community home health experience required.
  • IV or blood draw certification or relevant work experience.
  • Current certification in Basic life support (BLS) required.
  • Ability to conduct independent patient home visits.
  • Ability to travel 75%+ of the time within an assigned area.
  • Prior experience caring for aging adults and/or adults with complex care needs preferred.
  • Average to advanced computer and software skills required.
  • Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, or felony convictions within the last 7 years. Multiple violations and accidents within the last 5 years would be subject to review.

Base Salary/ Wage Range $32.00 to $40.00/hour plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

ConcertoCare requires all “frontline workers” to be vaccinated and to provide records for validation. The vaccination requirement includes COVID-19. Medical or religious exemption will be considered contingent upon the review of appropriate documentation.