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Patient Engagement Specialist - Hybrid



Providence, RI, USA
Posted on Tuesday, March 12, 2024
Job Type

The Patient Engagement Specialist is responsible for reaching out to patients to drive engagement with ConcertoCare clinical teams and programs. You will be the first contact with many of ConcertoCare’s patients and will serve as a key organizational ambassador and educator. You will be accountable to drive the highest possible outreach and acceptance rates with patients and will source alternative means of contacting patients when appropriate. You will work with patients and clinical teams to schedule initial patient visits and support any needed patient intake requirements. You will work creatively through both telephonic and in-person outreach to our attributed patients to further improve acceptance rates and drive impact in the populations we serve.

What you will do:

  • Engage patients via telephone in a friendly, supportive, and professional manner
  • Engage difficult-to-reach patients through in-person approaches to drive higher acceptance rates
  • Self-manage outreach work queue
  • Appropriately document call outcomes and actions in the appropriate system such as in Salesforce and our EMR (electronic medical record systems)
  • Schedule patient appointments when successful outreach
  • Answer inbound calls to support and engage with new patients
  • Maintain the highest levels of patient confidentiality

What you need:

  • 1 year of experience in a healthcare, patient-oriented position.
  • 1 year of experience in providing customer service.
  • Sales experience and history of consistently achieving sales goals/metrics preferred.
  • Appointment scheduling experience.
  • CNA/MA background is a plus.
  • Call center experience is a plus.
  • Demonstrated passion for extraordinary patient service.
  • Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No undisclosed violations and/or accidents within 3 years; No vehicle-related suspensions/reinstatements, DUI, reckless driving, or felony conviction within the last 7 years.

Base Salary/ Wage Range $19.00 to $21.00 plus competitive incentive plan. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

VACCINATION POLICY: ConcertoCare requires all “frontline workers” to be vaccinated and to provide records for validation. The vaccination requirement includes COVID-19. Medical or religious exemption will be considered contingent upon the review of appropriate documentation.