ConcertoCare Certified Nursing Assistants (CNAs) deliver in-home care to patients and provide virtual clinical care support under the general supervision of a registered nurse or licensed medical provider. This position reports to the practice manager.

WHAT OUR CERTIFIED NURSING ASSISTANTS DO:

• Conduct in-home visits to provide direct patient care under the general supervision of a licensed clinician, including patient observation, collection of vital signs, and administration of health screenings.
• Conduct in-home visits to facilitate virtual visits with a remote licensed medical provider.
• Provide virtual support for a panel of patients, including pre-visit chart prep, tracking diagnostic and referral results, managing quality measure orders and results, coordinating routine care scheduling needs, and ensuring appropriate follow-up.
• Coordinate and support patient care by performing outbound calls and tasks as directed by a supervising clinical practitioner.
• Process and track orders and referrals placed by our providers as directed, ensuring patients complete orders and referrals per their treatment plan.
• Maintain up-to-date electronic health records for vaccination history, preventative care, and other quality measures.
• Deliver exceptional customer service to our patients, caregivers, and clinical partners, including proactive, timely, and comprehensive communication from a holistic patient-centered perspective.
• Perform additional clinical procedures, including specimen collection and diagnostic point-of-care testing, as permitted by State scope of practice regulations.
• Accurate and timely documentation of all patient care support activities in the medical record.
• Promotion of and participation in patient engagement and experience initiatives and efforts.
• Foster relationships with patients, caregivers, congregate living facility staff, and partnering organizations. Effectively coordinate patient care with caregivers and facility staff as needed.
• Active participation in team huddles and organizational meetings as requested.
• Adherence to compliance policies, procedures, and standards of conduct, including all applicable laws and regulations.
• Coverage for Care Navigator duties on an assigned basis, including front office administrative tasks.
• Other market-specific duties as assigned.

QUALITIES OF A SUCCESSFUL CERTIFIED NURSING ASSISTANT:

• Demonstrates a “do what it takes” attitude to deliver exceptional care to our patients.
• Enjoys in-home care delivery.
• Enjoys a collaborative multidisciplinary team-based approach to care.
• Wants to care for patients with complex needs who are not adequately served by traditional healthcare delivery systems.

QUALIFICATIONS

• Current certification as a Certified Nursing Assistant in the state of Rhode Island.
• At least one year of experience in the last 24 months as a Certified Nursing Assistant or Patient Care Technician in a hospital, home health/hospice, or skilled nursing/long term care facility.
• Current certification in Basic Life Support (BLS) required.
• Ability to conduct patient home visits, with prior in-home experience preferred.
• Average to advanced computer and software skills required.
• Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, or felony convictions within the last 7 years. Multiple violations and accidents within the last 5 years would be subject to review.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace

Base Salary/ Wage Range $18.00 to $21.00/hour plus annual bonus. Compensation for the role is commensurate with the candidate’s qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

VACCINATION POLICY: ConcertoCare requires all “frontline workers” to be vaccinated and to provide records for validation. The vaccination requirement includes COVID-19. Medical or religious exemption will be considered contingent upon the review of appropriate documentation.